GENERAL QUESTIONS

Where is The Broken Binding based?

We are based in the United Kingdom and ship orders domestically and internationally.

What is The Broken Binding?

We are based in the United Kingdom and ship orders domestically and internationally.

Do you have a physical store?

Currently, we operate online only and do not maintain a public retail storefront.

Can anyone purchase your special editions?

Most special editions are available through public drops, while some early access windows may apply to subscribers.

Do you take suggestions for special editions?

Yes. We review community suggestions and use demand signals when planning future releases.

WORKING WITH US

I’m an author/publisher/artist and would love to work with you. How do I get in touch?

Please contact us through the Contact page with your portfolio or proposal details, and the team will review your request.

Do you have a rep scheme?

From time to time we run ambassador and community partnership programs. Announcements are shared on our official channels.

SHIPPING

Do all orders ship from the UK?

Yes, orders are fulfilled from our UK base. Delivery times vary by destination and customs processing.

What courier service do you use for shipping?

We select carriers by destination and service level. You will see the applicable option during checkout.

Do you ship internationally?

Yes, we ship to many countries. Availability can vary based on shipping restrictions and carrier coverage.

How is shipping calculated?

Shipping rates are calculated at checkout based on order weight, dimensions, and destination.

Will I get a shipping confirmation once my order has shipped?

Yes. You will receive a shipping confirmation email with tracking details once the order is dispatched.

My tracking number hasn’t updated in a while, should I be worried?

Tracking can pause during transit scans or customs checks. If there is no update for several business days, contact support.

RETURNS & REFUNDS

How do I return my order?

Contact support with your order number within the return window and we will provide return instructions.

Help, my book arrived damaged. What can I do?

Please email us clear photos of the packaging and damaged item. We will review and offer a replacement or resolution.