GENERAL QUESTIONS

What is Millennia Books?

We are an online, independent bookstore that specialises in Historical non-fiction.

Where is Millennia Books based?

We are based in the UK!

Do you have a physical store?

No, we are online-only.

Do you take suggestions for special editions?

Of course! If you have any suggestions please feel free to let us know via this form: Millennia Books Suggestion Form 

Will a title be reprinted?

Unfortunately, we cannot guarantee if a title will be reprinted or not. Please note, we do not typically reprint limited numbered editions or subscription exclusives editions.

WORKING WITH US

I’m an author/publisher/artist and would love to work with you. How do I get in touch?

Please drop us an email to info@millenniabooks.co.uk with your portfolio or proposal details, and the team will review your request.

Do you have a rep scheme?

From time to time we run ambassador programs. Announcements are shared on our socials.

SHIPPING

Do all orders ship from the UK?

Yes. We currently don’t have any overseas distributors as of yet.

Delivery times vary by destination and customs processing.

What courier service do you use for shipping?

We ship all orders via Royal Mail and any international orders are handed over to local postal services or GSL for EU countries. 

Do you ship internationally?

Yes! If you find that your country isn’t available to ship when checking out, please drop us an email at info@millenniabooks.co.uk as we can add it for you.

How is shipping calculated?

Shipping for our regular stock is calculated based on weight, whilst shipping is charged per title/set for our special editions. This is due to the fact that they are packed and prepped for us by a third party fulfilment centre.

How can I change my shipment address?

You will need to drop us an email at info@millenniabooks.co.uk. Please be aware we cannot update your shipping address if your order has already been pulled for dispatch.

If you want to change the shipping country, you will need to cancel and replace your order to cover the change in shipping costs.

Can I combine or add to an order I’ve already placed?

Unfortunately, we are unable to combine/add to orders once they are placed.

When will my pre-order dispatch?

Any pre-orders will have their estimated shipping month noted on the product listing.

Please note, these can be subject to change.

Will I get shipping confirmation once my order has shipped?

Yes! You will receive an email letting you know your order has been dispatched.

My tracking number hasn’t updated in a while, should I be worried?

Sometimes tracking can take a few days to show further updates, longer in some cases, such as if the parcel is making a long journey across many seas and oceans.

RETURNS & REFUNDS

How do I return my order?

Please get in touch with info@millenniabooks.co.uk and the customer service team will be happy to assist. 

How can I cancel my order?

You will need to drop us an email at info@millenniabooks.co.uk. Please be aware we cannot cancel your order once it is pulled for shipping.

Help, my book arrived damaged. What can I do?

We have a Damaged Stock Policy here: Damaged Stock | Millennia Books

Please get in touch with us at info@millenniabooks.co.uk and the customer service team will be happy to assist.